A few years ago, Green Giant had a serious quality problem: Too many insect parts and rodent hairs were turning up in its vegetables. Some compensation expert decided to give incentives to workers for finding these foreign objects, reasoning that it would adequately address the problem. Guess what? Workers began smuggling the offending objects from home and putting them into vegetables.
Unless you’re careful, incentives can come around to bite you in the, um, artichoke, as they did with Green Giant.
In almost every survey, money ranks No. 1 as the reward that most motivates worker performance. The best way to use money...
Read More | View All Articles
